Returns & Exchanges
At Istanbul Furniture, we want you to be completely satisfied with your high-quality pieces and offer a 30-day return window for items in original condition. We are committed to ensuring your home styling experience is seamless from delivery to assembly.
Initiate Your Request
Contact our customer service team within 30 days of delivery with your order number and photos of the item to begin the return authorization process.
Prepare for Pickup
Ensure the furniture is disassembled and placed back in its original packaging to prevent damage during transit and qualify for a full refund.
Schedule Collection
Once approved, our logistics partner will contact you to schedule a convenient time to pick up the item directly from your residence.
Inspection and Refund
After our warehouse team inspects the returned piece for quality assurance, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing