Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical delivery timeframe for furniture orders?
Standard delivery typically takes 7-14 business days. For custom-made or oversized pieces, delivery may take 3-6 weeks depending on your location and the specific artisan schedule.
Do you offer professional assembly services?
Yes, we offer White Glove Delivery which includes professional assembly, placement in your room of choice, and removal of all packaging materials for a flat fee.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in original condition. Please note that custom-ordered upholstery and final sale items are not eligible for return.
What kind of warranty comes with Istanbul Furniture products?
All our furniture comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship. Some premium collections may feature extended 5-year frame warranties.
Can I request fabric swatches before making a purchase?
Absolutely. You can order up to five fabric or leather swatches for free via our website to ensure the color and texture perfectly match your home's interior.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for qualifying purchases.